Getting Help, and about Zendesk

If you've hit a speed bump in Trove, you can browse our Frequently Asked Questions and other articles on this page, search and add to the forums, or submit a support request from the top right button. Alternatively, you can also email us at 


This faq is hosted by Zendesk who is a third party service that helps manage support tickets. Feel free to submit requests.  One thing to note though sign up at Zendesk is different than sign up at Trove. 

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    Beatriz A. Brandfon

    Why can't a post a sell? What is code 404? It looks complicate to post thing

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    Hi Beatriz, thank you for commenting. Sorry that you encountered a 404 error. Can you let us know where you encountered the 404 error? Are you using Trove on iOS or Android or on the Web?

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    Jessica Rider

    I see other users posts that state their items are shippable. How do I get my items to say that or can I just not see that when I'm looking at my own posts? I don't see an option when posting to select shipping. Only pickup info. Is shipping figured out between buyer and seller or does Trove provide prepaid labels? Thanks!

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    Michael Guillen

    I too keep getting a 404 page when I try to create a listing- using the web...

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    Nick Lo

    I got the same question as jessicca

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