If your buyer made an offer via cash, you should collect money directly from the buyer before releasing the item to them.
If your buyer made an offer via debit or credit card, money is transferred to your payout account after the buyer marks the transaction Complete in Trove, which releases their payment to you (less fees described in our Terms of Service).
You should receive your payout for each sale within 2 business days after the buyer has marked the transaction Complete. Sellers should always have buyers mark transactions Complete before leaving with an item.
If you have not received your payment within 2 business days after a transaction was completed, please ensure the buyer has marked the transaction Complete in Trove. If you still need assistance, please contact us at [email protected]